Frequently Asked Questions

Everything you need to know about shopping with The Frankie Shop.

Where does The Frankie Shop ship from?

We ship orders from our international warehouses located in New York City and Paris, depending on stock availability and your delivery destination.

What is your return policy for online orders?

Items must be returned within 14 days of the delivery date. Products must be in their original condition, unworn, unwashed, and with all tags attached.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by region and will be calculated at checkout.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

Are duties and taxes included in the total price?

For international orders, duties and taxes are often not included and are the responsibility of the recipient upon delivery, unless otherwise stated at checkout.

Can I cancel or modify my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are generally unable to make changes or cancellations.