Returns & Exchanges

At The Frankie Shop, we want you to be completely satisfied with your purchase. We offer a 14-day return window from the date of delivery for all eligible full-priced items in their original, unworn condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

3

Label and Ship

Print the prepaid shipping label provided through the portal and drop off your package at the designated carrier location.

4

Inspection and Refund

Once our warehouse receives and approves the condition of your return, your refund will be processed to the original payment method within 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing